Decision of the BIPT Council of 15 July 2015 regarding the quality of service indicators

Type
Decisions

Publication date
15-07-2015

Date
15-07-2015

This decision aims at imposing upon operators providing fixed and mobile electronic communications services, the obligation to publish certain quality indicators on their own websites.

BIPT has selected nine quality indicators that seem especially useful and relevant in its opinion. The indicators aimed at regard the following domains:

  • installation time,
  • failures and malfunctions,
  • customer services performance,
  • complaints on invoices,
  • mobile networks coverage degree.


Based on the indicators measured by the operators, BIPT will publish a quality barometer online enabling an easy comparison between the different aspects regarding quality. The barometer will come online on 1 July 2016.

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