Belgian Institute for Postal services and Telecommunications
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The 2019 ERGP Work Programme has been drafted in line with the ERGP Medium Strategy for the 2017-2019 period.
The ERGP asks for input on the draft of the 2019 Work Plan.
Please send your comments/contributions to GROW-ERGP@ec.europa.eu with ergp2019@anacom.pt in copy.
Deadline: 24 September 2018.
At this address you will read more on the ERGP.
Powers
The Office of the Ombudsman for the Postal Sector is in charge of user matters regarding the operation of postal service providers, whether they provide universal or non-universal postal services.
User matters are matters regarding the interests of users who do not provide postal services themselves.
A “user” is any natural or legal person benefiting from postal service provision as a sender or an addressee.
The main mission of the Office of the Ombudsman for the Postal Sector exists in the examination of all complaints of users regarding:
- bpost’s activities, with the exception of complaints for which another independent sectoral conciliation board or mediator is competent or products and services provided by third-party subcontractors;
- the postal activities of companies providing postal services.