Belgian Institute for Postal services and Telecommunications
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Postal services observatory

BIPT publishes the observatory of the postal services.
Complaint
If you are unhappy with the treatment of your complaint by a postal operator, you can bring the case before the Office of the Ombudsman for the Postal Sector.
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Universal postal service
The universal postal service includes both domestic and cross-border services and comprises the following:
Other companies may also provide universal postal services albeit that for the delivery of letter post within the universal service – registered or not – a licence has to be obtained from BIPT.
- the clearance, sorting, transport and delivery of postal items up to 2 kg;
- the clearance, sorting, transport and delivery of postal parcels provided at single piece tariff up to 10 kg;
- the delivery of postal parcels provided at single piece tariff coming from other Member States and weighing up to 20 kg;
- the services for registered items and insured items.
Other companies may also provide universal postal services albeit that for the delivery of letter post within the universal service – registered or not – a licence has to be obtained from BIPT.