Can you change operators?

You can change operators but in some cases you will be obliged to pay compensation to the operator you leave. In case of doubt make inquiries with the operator you intend to leave.

The operator you leave will not charge you anything if:

  • you have a permanent contract;
  • your fixed-term contract expires;
  • your fixed-term contract started at least six months ago.

Note: If you have a fixed-term contract you can find the expiry date on your bill.

You are entitled to choose the moment when your contract expires (even immediately). If you do not indicate a date before your contract ends, the operator can force you to observe the periods of notice laid down in the general terms and conditions.

Check whether the contract you conclude with your new operator meets all your expectations regarding contract duration, services provided and tariffs. Check whether the terms for terminating your contract are clear.