Consumers: 297 results found Export XML

2017 consumer survey conducted by BIPT

Based on the results of the annual consumer survey conducted by BIPT, users were rather satisfied with the services and prices offered. Users found it was sometimes difficult to compare prices and services and often knew nothing of the basic rights regarding telecommunications. The evolution in the use of telecommunications services is worth noting. For example, the use of mobile Internet and some applications thanks to which it is possible to use message and telephony services over the Internet strongly increased.BIPT's tariff simulator has been well received as well as the SMS notification sent once the price cap is reached for mobile telephony.

The ex-post impact assessment of the Belgian federal regulation regarding consumer protection in electronic communications law highlights the improvements made in a range of areas and makes legislative and regulatory recommendations to be forwarded to the competent authorities.

For the fourth time since 2014 BIPT publishes a study comparing the prices of telecom products for small companies in Belgium with the prices in the neighbouring countries. Companies with a relatively modest consumption of telecommunications services face relatively high costs in our country. Professionals making intensive use of mobile services are more mid-range in terms of cost. As the use of fixed telephony increases, so does the competitive position of Belgium. Belgium’s position in the country ranking has improved compared to 2016 for most of the business types examined. The total communication costs for the Local-based Individual Business (e.g. a bakery, a butcher’s) and the Retail Outlet did however increase.

Telecom and media regulators publish a new market analysis regarding the broadband internet and television broadcasting markets

Investments in the telecom sector reach record height in 2016

Tthe Market Court approved the main principles of the BIPT market analysis on the leased lines market. The obligations imposed on Proximus (dominant operator in this market) remain thus applicable, except for one obligation  annulled by the Court.

BIPT publishes a study on the Belgian market for parcel delivery in the context of e-commerce activities

Roam Like At Home enters into force tomorrow

BIPT has updated its maps of the fixed and mobile Internet access in Belgium and its telecommunications services quality barometer.The fixed coverage maps, which are published with a higher degree of accuracy, enable the consumers and public authorities to monitor the fixed network development in Belgium. The quality barometer is composed of several indicators relating to the operators’ operational efficiency. It should enable consumers to compare the operators’ performance and to encourage the latter to improve the quality of their services.