Consumers: 350 results found Export XML

These rules only apply to sales by professionals to private persons (B2C).

For example, an online purchase made by a Belgian consumer on a British or Chinese platform:

• The buyer must pay the VAT on the goods imported into the EU from a third country.
• For goods with a maximum value of € 150 and purchased online outside the EU, the buyer must pay the VAT during the sale, if the seller is registered for the one stop shop (IOSS).
• If the seller is not registered for the IOSS or if the amount of the purchases exceeds € 150 the buyer will in principle have to pay the VAT to the transporter during the delivery.

Please verify whom you buy from and especially whether the VAT and the import duties are included in the selling price, so as to avoid any surprises.
Check your order and your invoice!

More info on the website of the Federal Public Service Finance: for private individuals  //  video private individuals

Yes, provided that there is an interruption of at least 8 hours.

Operators are - in the case of a financial compensation - free to determine the way in which they grant the compensation (this can be a credit note for instance, or it can be in the form of a discount on the amount of the fee on the invoice).

They have to communicate the manner of their choice to the end-users in a transparent manner.

When operators wish to compensate the subscribers (or users of prepaid cards) affected in kind (e.g. a free movie), they have to communicate this clearly and give the end-users the choice between this form or a financial compensation.  

No.

Save the case of prepaid cards, end-users do not have to request the compensation. It is the operators who have to take the necessary steps.

For operators to be aware of the interruption, it is in the interest of the end-users to immediately report interruptions to their operators.

This is especially so for mobile services, in which case only those customers who have reported the interruption, will receive a compensation.

Yes, provided that the mobile service suffers an interruption of at least 8 consecutive hours at the known billing address.

When a mobile antenna is down, that does not automatically mean that there was no coverage during at least 8 hours. For a big part of the territory is covered by more than one antenna.

In case of a prepaid card, the end-user has to request the compensation himself.

There is no right to a legal compensation in case of force majeure or when the end-user himself is to blame for the interruption. 

Access to the examination room is only granted upon presentation of your ID card.

• The VHF examination consists of 20 multiple choice questions about the subject matter covered by the preparation manual for the examination to obtain the radiotelephone operator’s restricted certificate. To pass the exam one has to score 60%. No exemptions are granted on the subject matter.
  If you wish a printed version of the VHF manual, please transfer €5 on the account IBAN BE68 6791 7078 16 34 (BIC: PCHQBEBB) with the communication “VHF Manual” and send a copy of the proof of payment per e-mail to maritime@ibpt.be.
• The SRC examination consists of 33 multiple choice questions (23 SRC and 10 VHF) about the subject matters covered by the examination programme. To pass the exam one has to score 60% for each subject matter. No exemptions are granted on subject matters.