If you install a letterbox you should take account of the following requirements:
Standards for letterboxes:
For full details of the regulations, consult the official texts, available via the following link: Justel database.
Operators are entitled to pursue a fair use policy for the use of roaming services within the European Union (and associated countries: Iceland, Norway and Liechtenstein).
There are two ways to implement this:
Upon exceeding the fair use policy (in any which form), the surcharges applied by the operator, may not exceed the following amounts:
In 2021 relations between the European Union and the United Kingdom came to an end.
Since 1 January 2021, for customs purposes, the United Kingdom (UK) is treated as a non-EU country.
This means that customs clearance costs will be charged. The agreement between the sender and the addressee will determine who will pay these costs.
For more information about customs- and clearance costs: Since 1 July 2021 new VAT rules are applicable to online purchases.
For more information, we advise you to contact the General Administration of Customs & Excise Duties.
In principle, based on the right of withdrawal a consumer who places an online order in Europe has the right to change his mind. Within 14 days following the receipt you can return your order without having to give a reason. This may be the case if the article is not to your liking.
The seller must inform you beforehand about the policy regarding the right of withdrawal and so indicate how and in what time you must return an article. If a seller does not inform you about the terms set in Art. VI.45 and following of the Code of Economic Law you have up to 12 months’ extra time to do so.
There are a few exceptions to the right of withdrawal. Certain goods are excluded. Examples are custom-made products, newspapers, lingerie and perishable food articles. An exhaustive list of the exceptions can be found in Art. VI.53 and following of the Code of Economic Law.
No.
There is only an obligation to offer two delivery modes.
The options include home delivery, a postal point, a parcel locker, etc. There is no obligation to include home delivery.
Shops that only offer collection in their own shops, are exempt from the obligation. They do not have to offer an extra mode of delivery.
If you have a complaint about a postal service you can submit it to the provider of the postal service in question. In case of the press, editors usually provide for the possibility on their own websites to report in a few clicks delivery problems regarding your subscription.
If the dispute cannot be resolved, you can turn to the Ombudsman Services for the Postal Sector, an independent federal service that mediates in disputes.
The ombudsman services treat problems with national and international shipments for all postal companies. The service is free, but first you must have tried to solve the problem together with the company itself. If mediation fails, either party can consider arbitration, a legal procedure or mediation (ADR).
You can file a complaint on the website of the ombudsman services, by post or by e-mail. For more information about the procedure and terms and conditions, please go to the website ombudsmanposte.be.
In order to find the nearest postal point you only have to visit our website postalpoint.be.
Use geolocation or enter a postal code or address and you will get a list of all the postal points in your neighbourhood.
On the website you will find postal points of various providers of postal services, including bpost, DHL, DPD, GLS, Mondial Relay, PostNL, UPS, Homerr and Instabee.
In addition, the opening hours of each postal point are indicated, so that you can easily see when they are open.
On the same website you can also look up the rates for sending basic parcels, so that you can always choose the best option for your shipment.
Yes, it is possible to install a parcel box next to your letterbox.
A parcel box enables you to receive parcels safely, even if you are not at home. This can come in handy for parcel deliveries and reduces the risk of having to collect a parcel from a collection point.
If you install a parcel box you should take account of the following requirements:
That is how the parcel box meets the requirements and how parcels can be delivered safely and efficiently.