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  • FAQ

    Find out first what speed your operator promised you in your contract

    Do not assume that you will get the speeds the operators advertise in their advertisements.

    Fixed Internet service providers (ISPs) have to mention the minimum, maximum and generally available speeds in their contracts and on their websites as well. 

    A BIPT Decision defines how these values have to be interpreted concretely, taking into account the set-up of networks in Belgium:

    • “the minimum speed” shall be understood as the value of the speed the access provider will never drop below, unless there is an interruption of service;
    • “generally available speed” shall be understood as the value of the speed that an end-user would expect to obtain for most of the time when accessing the service (i.e. for at least 95% of the time);
    • "maximum speed" shall be understood as the value of the speed which the user may expect at certain times, in principle at least once per 24-hour period. 

    The actual speeds shall be between the minimum and maximum speeds and preferably as close as possible to the generally available speed.

  • A new step in combatting telephone fraud
    Publications › Press release -
    A Royal Decree blocking, with a few exceptions, internationals calls with a Belgian number to Belgian numbers, was published today in the Belgian Law Gazette.

  • No candidacies for the auction of the 3410-3430 MHz band after a second call
    Publications › Press release -
    During the multi-band auction of 2022, the 3410-3430 MHz band remained unsold. After a first unsuccessful call for candidates for the granting of rights of use in this frequency band, the BIPT launched another call.

  • New comparative study by BIPT confirms high rates for stamps in our country
    Publications › Press release -
    The pricing of the Belgian prior stamp proves significantly higher than the models predict.

  • Consumers see the mobile subscription market evolving favourably between 2019 and 2024
    Publications › Press release -
    Price evolution of mobile subscriptions between January 2019 and January 2024 on the basis of ten consumer profiles

  • Digital Services Act: Belgium has designated its four competent authorities to enforce the provisions of the European regulation Brussels
    Publications › Press release -
    With the designation of the four competent authorities, Belgium is ready to enforce the DSA in our country.

  • Operators envisage cooperation for fibre deployment
    Publications › Press release -
    Certain operators have informed the BIPT that they have initiated negotiations in order to cooperate to roll out fibre.

  • The BIPT publishes its price study on fixed and convergent telecom services for 2019-2024
    Publications › Press release -
    Prices for fixed internet subscriptions that are purchased alone ("standalone") or together with a mobile subscription have remained stable or even decreased over the past five years.

  • 5G roll-out in Belgium: network mapping and quality
    Publications › Press release -
    The Belgian Institute for Postal Services and Telecommunications (BIPT) has published 5G coverage maps showing the progress made by operators and highlighting the role of 5G in offsetting the saturation of 4G networks. Operators are gradually deploying 5G in Belgium.
  • FAQ

    PLEASE NOTE THAT:

    • Persons finding themselves in one of the situations below and that applied for the social discount (old social rate) before 01/03/2024 can continue to enjoy this discount, with a few exceptions laid down in legislation. From 01 March 2024  you may be eligible for the social Internet offer if you meet the conditions; 
    • In one and the same household only one person can benefit from either the social discount (old social tariff) or from the social Internet subscription.

    First situation: Persons older than 65

    Summary of the conditions

    Be older than 65:

    In that case two additional conditions have to be met:

    1. Live alone or live together with one or more persons older than 60. In addition it is allowed to live together with one’s children or grandchildren. In that case the grandchildren have to be orphans who have lost both of their parents or who have been entrusted to their grandparents by a court ruling.                
    2. Have a gross taxable income for the entire household that does not exceed the cap set by the RIZIV/INAMI to be eligible for the increased financial intervention for health care.

    Second situation: disability

    Summary of the conditions

    Have a disability of at least 66%: be recognised as a person disabled or unable to work for more than 66% by an administrative or court ruling, be recognised by the FPS Social Security as a person disabled for more than 66% or as a person whose self-reliance is diminished by at least 9 points, or be recognised by the sickness insurance agency to be invalid for more than 66%.

    In that case three additional conditions have to be met:

    1. be older than 18 AND
    2. live alone
      or live together
           -    with maximum two persons
          -    or with relatives or in-laws of the first or second degree (parents, children, grandparents, grandchildren, brothers, sisters, stepparents, stepchildren) AND
    3. have a gross taxable income for the entire household that does not exceed the cap set by the RIZIV/INAMI to be eligible for the increased financial intervention for health care.

    Third situation: guaranteed minimum income

    Summary of the conditions

    Receive a guaranteed minimum income pursuant to the Act of 26 May 2002 on the right to social integration.

    Fourth situation: hearing loss

    Summary of the conditions

    Suffer from at least 70 dB hearing loss in the best ear or live together with a child or grandchild that suffers from at least 70 dB hearing loss in the best ear.

    Fifth situation: laryngectomy

    Summary of the conditions

    Having undergone a laryngectomy or live together with a child or grandchild that has undergone a laryngectomy.

    Sixth situation: military war-blinded

    Summary of the conditions

    Be a military person who has been blinded in war.

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