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  • End-users with access to fibre now prefer fibre connections with speeds under 1 Gbps
    Publications › Press release -
    Each year, the BIPT draws up a statistics report on the electronic communications and television market in order to follow developments in the sector.

  • The situation of the electronic communications and television market (2025)
    Publications › Communication -
    The situation of the electronic communications and television market (2025)

  • The success of bundles with large data volumes boosts mobile consumption
    Publications › Press release -
    The BIPT’s annual statistics report on the electronic communications and television market reveals that the average mobile data consumption on the private market has tripled over the past five years.

  • The passivity of mobile telephony users can cost them hundreds of euros.
    Publications › Press release -
    The new BIPT price study on mobile services shows that recognising and overcoming the status quo bias enables consumers to adopt a proactive approach and thereby save hundreds of euros on their telecoms expenses.

  • Results of the benchmarking of mobile service rates in Belgium [Tariffs applied in Q2 2026]
    Publications › Communication -
    To help consumers gain a better understanding in a dynamic market where offers change rapidly, the BIPT carries out a national price comparison every year.

  • Report on the monitoring of net neutrality in Belgium (period from 1 May 2025 to 30 April 2026)
    Publications › Annual report -
    Description of activities carried out in 2025-20265 in the field of net neutrality

  • DSA Annual Report 2025
    Publications › Annual report -
    As the Belgian Digital Services Coordinator, the BIPT has published the second annual activity report on the implementation by Belgium of the Digital Services Act (DSA), which entered into force on 17 February 2024

  • Annual Report 2025
    Publications › Annual report -
    In its annual report 2025, the BIPT gives an overview of the past year.
  • FAQ

    Various operators (and third parties) offer speed tests to measure the actual speed of your mobile internet. A few examples:

    Moreover, the mobile app of many operators also provides a speed test.

    In case your mobile internet speed is too low, it is important to gather evidence that is as accurate as possible. We therefore recommend to make screenshots of all measurements, and to save them, together with the date and time of each measurement. 

    The following conditions have a positive effect on the accuracy of the measurements:

    1. Always use the same speed test (in order to avoid divergent results).
    2. Close all other apps on the measuring device (your smartphone). Since your apps use a certain amount of your available capacity, they can influence the measurement results.
    3. Measure your mobile speed over a longer period of time, multiple times a day and at various times. This will allow you to demonstrate that your speed is often or continually too low.

    Do take into account, however, that the following elements can influence your actual speed:

    • the age of your device
    • your location 
    • the building’s insulation level
    • etc.

    The mobile network coverage maps that the BIPT publishes on its Data Portal (“Mobile Atlas”), show the objective signal strength level per technology and per operator. Please note that the maps show a general mobile coverage overview. They offer no systematic guarantee for individual user experiences.

  • FAQ

    In case of continuous or regular significant differences between the actual speeds and the speeds in the contract, these are the steps you can take:

    1. 1.    First, reach out to your mobile operator. They are required to take actions in order to attain the levels advertised. Secondly, if these actions do not solve the problem, you are entitled to other contractual remedial measures, such as compensation for the damage and/or the dissolution of the contract.
    2. Should the solution of the operator prove to be unsatisfactory, you can also contact the Office of the Ombudsman for Telecommunications, which will mediate free of charge in order to reach an amicable settlement of the dispute.
    3. In a third instance (or immediately, after serving notice upon the operator), the court can issue a binding ruling on the non-compliance with the contract.
       

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