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Consumers: 49 results found
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Consultation on the draft of the operational plan 2020
Publications › Consultation -
15/01/2020
Consultation on the draft of the operational plan 2020
Comparative study on the price level of telecom products in Belgium, the Netherlands, France, Germany, Luxembourg and the United Kingdom [Tariffs of August 2019]
Publications › Survey -
23/12/2019
The BIPT has examined the price level of telecom products in a group of five countries (Belgium, the Netherlands, France, Germany and the United Kingdom).
Consultation on the first draft Act transposing the European Electronic Communications Code and amending various provisions on electronic communications
Publications › Consultation -
06/12/2019
Consultation on the transposition of the European Electronic Communications Code and the amendment of various provisions on electronic communications
Consultation on the draft strategic plan 2020-2022
Publications › Consultation -
03/12/2019
Consultation on the draft strategic plan 2020-2022
Inquiry about the users’ perception of the Belgian electronic communications market (2019)
Publications › Survey -
02/10/2019
Inquiry about the users’ perception of the Belgian electronic communications market (2019)
Judgement of the Court of Justice of the European Union of 5 June 2019 on the appeal against the BIPT Decision of 30 May 2016 imposing an administrative fine on Skype Communications SAR
Publications › Dispute -
19/09/2019
Judgement of the Court of Justice of the European Union of 5 June 2019 on the appeal against the BIPT Council Decision of 30 May 2016 imposing an administrative fine on Skype Communications SARL for non-compliance with Article 9, §1, of the Act of 13 June 2005
Judgement of the Market Court of 4 September 2019 declaring unfounded the appeals lodged by Telenet, Brutélé and Nethys against the decisions of the CRC of 29 June 2018
Publications › Dispute -
10/09/2019
Judgement of the Market Court of 4 September 2019 declaring unfounded the appeals lodged by Telenet, Brutélé and Nethys against the decisions of the CRC of 29 June 2018
National benchmarking of the telecommunications services rates in Belgium [Rates applied on 15 October 2018]
Publications › Survey -
20/12/2018
In this fifth version of the national price benchmarking, BIPT has adapted the services and profiles that are taken into account to translate the observed developments as well as the foreseeable developments on the market in the relatively short term.
Inquiry about the users’ perception of the Belgian electronic communications market (2018)
Publications › Survey -
06/09/2018
Inquiry about the users’ perception of the Belgian electronic communications market (2018)
Inquiry about the users’ perception of the Belgian electronic communications market (2017)
Publications › Survey -
31/08/2017
Based on the results of the annual consumer survey conducted by BIPT, users were rather satisfied with the services and prices offered. Users found it was sometimes difficult to compare prices and services and often knew nothing of the basic rights regarding telecommunications. The evolution in the use of telecommunications services is worth noting. For example, the use of mobile Internet and some applications thanks to which it is possible to use message and telephony services over the Internet strongly increased.BIPT's tariff simulator has been well received as well as the SMS notification sent once the price cap is reached for mobile telephony.
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