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Fixed-term or permanent? 

Check whether you have a permanent contract or not: this is also specified on your invoice.

An operator is not allowed to charge anything for the termination of a contract

• If you have a permanent contract;
• If your fixed-term contract started at least six months ago.

You have acquired a device by way of a conditional sale?

Good to know: If you have acquired a free or bargain price device (e.g. a mobile phone or a tablet) from your operator, he can demand an extra compensation. Even if you have signed a permanent contract. Or if you do not cancel the contract before six months have passed.  

hat extra compensation must not exceed the value stated in a repayment table annexed to the contract. 

If you look in that table at the month you are in you can see what extra compensation is due.

After 24 months an operator is not allowed to charge any compensation for the device anymore. 

Use of Easy Switch

Please use the Easy Switch procedure if you want to switch bundles completely.

The new operator will handle the entire transfer for you!

You have an e-mail address without a domain name from your current telecoms operator

For instance: you have your own domain name (jean@dupont.be) or you use a Gmail, Hotmail, Yahoo... address.

You can always keep that e-mail address.

You have an e-mail address with a domain name from your current telecoms operator

For instance: jean.dupont@skynet.be, jean.dupont@telenet.be...

You can keep that e-mail address for 18 months. This service is free but you have to request it before the end of your subscription. During that period, you can share your new e-mail address with your contacts. Your operator must offer you one of the following options:

•    Keep on using your previous e-mail address for 18 months.
•    Immediately close your previous e-mail address and forward the e-mails sent to the previous address to the new one for 18 months.

After this 18-month period, the operator may offer the possibility to keep these facilities, but upon your request and against payment. 
 

All you need to know about 5G

The Regions’ general brief aiming to regulate the protection of the environment also entails the power to adopt measures to prevent and minimise the risks related to the non-ionising radiation. It is therefore the Regions that define the radiation standards (standards for maximum emission) the operators have to comply with. The mobile operators are required to comply with these radiation standards, regardless of the technology they use. 

The Regions also carry out inspections in the field to verify whether the radiation standards set by them are complied with. 

For more information or to request radiation measurements, we invite you to contact your regional administration in charge:

• Brussels Capital Region
  Brussels Environment
  Tel. 02 775 75 75
   
• Flanders
  Environmental Department of the Flemish Government
  Tel. 02 553 83 50
   
• Wallonia
  Institut scientifique de service public
  Tel. 04 229 82 35 (info-ISSEP) 

There are several examination levels, from beginner to advanced.

• For beginners: 

Examination C (basic operator certificate) consists of 30 multiple choice questions on the subject matters covered by the manual. 
A correct answer scores 1 point; a wrong answer or a lack of answer scores 0 point. To pass the exam one has to score 80%. 
No exemptions are granted on the subject matters.
To take this exam, you must hold a certificate confirming that you passed a practical test organised by a radio amateur association recognised by the IBPT.

• For novices: 

Examination B (novice operator certificate) consists of 38 multiple choice questions on the subject matters covered by the manual (20 questions on the technical aspects, 10 questions on the legislation and 8 questions on the procedures).
A correct answer scores 1 point; a wrong or a lack of answer scores 0 point. To pass the exam one has to score at least 50% for each component. 
No exemptions are granted on subject matters.

• For experts: 

Examination A (HAREC operator certificate) consists of 48 multiple choice questions on the subject matters covered by the manual (30 questions on the technical aspects, 10 questions on the legislation and 8 questions on the procedures).
A correct answer scores 1 point; a wrong or a lack of answer scores 0 point. To pass the exam one has to score at least 50% for each component. 
No exemptions are granted on subject matters.

Send an e-mail to examen@ibpt.be with your last name, first name, postal details (address), your phone number and a copy of both sides of your ID card.

If you wish to take a level C exam, please enclose the certificate of achievement of a practical test organised by a recognised association.

Our department will contact you to propose examination dates.

Please note that you must be at least 12 years old to take an exam.

This information is described in the radio amateur frequency plan table which is based on a decision of the BIPT.