• Application of 22 April 2022 against the BIPT Council Decision of 24 February 2022 (Telenet works)

    Publications › Dispute -
    The applicant seeks the annulment of the BIPT Council Decision of 24 February 2022 on the location and method of execution of the works to be carried out on Telenet’s network.
  • Communication of 15 March 2022 regarding the temporary use of the short code 1212 by SMS to support humanitarian aid to Ukraine

    Publications › Communication -
    On 14 March 2022, BIPT received a request from Telenet Group NV to use the number 1212 to send donations via SMS in the context of a special broadcast on Dutch-language channels SBS, VRT and VTM, with the aim of raising money for the benefit of Consortium 12-12.
  • FAQ

    Fixed-term or permanent? 

    Check whether you have a permanent contract or not: this is also specified on your invoice.

    An operator is not allowed to charge anything for the termination of a contract

    • If you have a permanent contract;
    • If your fixed-term contract started at least six months ago.

     

    You have acquired a device by way of a conditional sale?

    Good to know: If you have acquired a free or bargain price device (e.g. a mobile phone or a tablet) from your operator, he can demand an extra compensation. Even if you have signed a permanent contract. Or if you do not cancel the contract before six months have passed.  

    hat extra compensation must not exceed the value stated in a repayment table annexed to the contract. 

    If you look in that table at the month you are in you can see what extra compensation is due.

    After 24 months an operator is not allowed to charge any compensation for the device anymore. 

    More info:

    The basis of the calculation that the operator should have made for you is a monthly depreciation of the device. Each month, until month 24 the same amount should be subtracted from the residual value of that device. 

    We illustrate this below in case of a permanent contract.

    You have entered into a permanent contract. When you signed the contract, you “bought” the device for € 1.

    The repayment table annexed to the contract is shown below:

    Month Residual value Month Residual value
    0 € 240 13 € 110
    1 € 230 14 € 100
    2 € 220 15 € 90
    3 € 210 16 € 80
    4 € 200 17 € 70
    5 € 190 18 € 60
    6 € 180 19 € 50
    7 € 170 20 € 40
    8 € 160 21 € 30
    9 € 150 22 € 20
    10 € 140 23 € 10
    11 € 130 24 € 0
    12      

    You decide to terminate the contract after 8 months: the operator can then ask a compensation of € 160.

    In case of a fixed-term contract your operator has to compare the device's residual value calculated as mentioned above with the remaining subscription fees until the end of the contract (for consumers this does not exceed 2 years).

    If this balance of subscription fees is lower than the value obtained through the monthly depreciation, the operator may charge only the remaining subscription fees and not the entire residual value of the device.

     

    Use of Easy Switch

    Please use the Easy Switch procedure if you want to switch bundles completely.

    The new operator will handle the entire transfer for you!

  • FAQ

    You have an e-mail address without a domain name from your current telecoms operator

    For instance: you have your own domain name (jean@dupont.be) or you use a Gmail, Hotmail, Yahoo... address.

    You can always keep that e-mail address.

     

    You have an e-mail address with a domain name from your current telecoms operator

    For instance: jean.dupont@skynet.be, jean.dupont@telenet.be...

    You can keep that e-mail address for 18 months. This service is free but you have to request it before the end of your subscription. During that period, you can share your new e-mail address with your contacts. Your operator must offer you one of the following options:

    •    Keep on using your previous e-mail address for 18 months.
    •    Immediately close your previous e-mail address and forward the e-mails sent to the previous address to the new one for 18 months.

    After this 18-month period, the operator may offer the possibility to keep these facilities, but upon your request and against payment. 
     

  • Communication of 21 February 2022 regarding Guidelines for the provision of “unlimited” Internet

    Publications › Communication -
    The BIPT is publishing guidelines to throw some light on the use of the term “unlimited Internet”.
  • Results of the benchmarking of the telecommunications service rates in Belgium [Tariffs applied in Q4 2021]

    Publications › Communication -
    For this seventh edition, the national price benchmarking is based on the household profile methodology.
  • Communication regarding the monitoring of the universal telecommunications service 2021

    Publications › Communication -
    Pursuant to Article 103 of the Act of 13 June 2005 on electronic communications, the BIPT is responsible for the monitoring of the execution of the universal service and shall submit an annual report to the Minister regarding possible adjustments to the universal service obligations.
  • FAQ

    All you need to know about 5G

    The Regions’ general brief aiming to regulate the protection of the environment also entails the power to adopt measures to prevent and minimise the risks related to the non-ionising radiation. It is therefore the Regions that define the radiation standards (standards for maximum emission) the operators have to comply with. The mobile operators are required to comply with these radiation standards, regardless of the technology they use. 

    The Regions also carry out inspections in the field to verify whether the radiation standards set by them are complied with. 

    For more information or to request radiation measurements, we invite you to contact your regional administration in charge:

    • Brussels Capital Region
      Brussels Environment
      Tel. 02 775 75 75
       
    • Flanders
      Environmental Department of the Flemish Government
      Tel. 02 553 83 50
       
    • Wallonia
      Institut scientifique de service public
      Tel. 04 229 82 35 (info-ISSEP) 

  • FAQ

    Most manufacturers commercialise 5G compatible telephones but the majority of the Belgian users does not have such a device. In general, a new device will have to be purchased in order to be able to use 5G.

    All you need to know about 5G

  • FAQ

    All you need to know about 5G

    At the request of the Brussels Region, the BIPT carried out a study in September 2018 already, to determine which radiation standards would be necessary to roll out mobile 5G networks (5G). The technical report regarding the impact of the current Brussels radiation standards on the roll-out of mobile networks concluded that, taking into account the expected increase in data traffic and a desired roll-out of 5G, the radiation standards needed to be adjusted. The report was about 5G roll-out, but it also warned that 4G networks too risked congestion in the long run. That was confirmed by the study of 8 March 2021, in which the BIPT predicts the risks of congestion of the 4G networks in 3 major cities:

    • The study predicts that the 4G networks in Antwerp do not risk a considerable congestion.
    • In Liège the risk of a partial congestion during peak hours is expected for 4G networks. 
    • For Brussels the study warns against a risk of a major congestion during peak hours for 4G networks.

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