Per household only one social discount/social Internet offer can be used.
As long as you benefit from the social discount on your telecom bill, your family member is not eligible for the social Internet offer.
So check, before changing, if the social internet offer corresponds to the needs of your household.
You may be eligible for the social Internet offer.
You do not meet the granting conditions or the social Internet offer does not appeal to you? Go to besttariff.be, the government’s telecom tariff comparison tool, and find the telecom tariff plan that does meet your needs, which may be cheaper for you. All telecom tariff plans available on the market are listed there, ranging from inexpensive to more expensive.
No, even if your personal situation has not changed in any other aspect, it becomes impossible after 1 March 2024 to get a social discount on your new tariff plan, if the subscription which the social discount applies to is cancelled to switch to another tariff plan - whether the operator is the same or not.
If you meet the conditions to be granted the social Internet offer, you can apply for it to a provider.
No, even if your personal situation has not changed in any other aspect, the “old” social tariff stops if the address where the fixed Internet is provided changes because of a move.
That is possible.
If you think you meet the conditions applicable to the social Internet offer:
Mind you, after you have cancelled the subscription on which the social discount was granted (“old” social tariff), you lose that discount forever. After 1 March 2024 only applications for the social Internet offer can be submitted.
No, you cannot make use of both formulas at the same time.
Those who want to benefit from the new social Internet offer:
No, the choice is yours.
The social Internet offer means you get fixed Internet access for the price of 19 euro per month (or 40 euro for a bundle). The social Internet offer includes 150 GB of data and a minimum speed of 30 Mbps. If that does not meet your requirements you cankeep your old social tariff, which consists of a maximum discount of 11.5 euro on your telecom bill.
However, by accepting the social Internet offer you can no longer apply again for a social discount on a normal telecom subscription (“old” social tariff) later on. So check, before changing, if the social internet offer corresponds to the needs of your household.
You keep the discount unless one of the following situations applies to you:
Depending on the beneficiary’s situation, one or several of the following documents are necessary:
The discounts are laid down in Article 38 of the Annex 1of the Act of 13 June 2005 on electronic communications.
Several hypotheses are summarised in the table below:
€ 11.5 (if Internet)
or € 3.1
* NB: if you pay the subscription fee and the communications to two different operators, only the operator providing the communications grants a maximum discount of € 11.5 on the calls.