No.
Save the case of prepaid cards, end-users do not have to request the compensation. It is the operators who have to take the necessary steps.
For operators to be aware of the interruption, it is in the interest of the end-users to immediately report interruptions to their operators.
This is especially so for mobile services, in which case only those customers who have reported the interruption, will receive a compensation.
Yes, provided that the mobile service suffers an interruption of at least 8 consecutive hours at the known billing address.
When a mobile antenna is down, that does not automatically mean that there was no coverage during at least 8 hours. For a big part of the territory is covered by more than one antenna.
In case of a prepaid card, the end-user has to request the compensation himself.
There is no right to a legal compensation in case of force majeure or when the end-user himself is to blame for the interruption.
Access to the examination room is only granted upon presentation of your ID card.
There are speed tests (either from third parties or from operators) to measure the ISPs’ actual speeds. Examples are:
You will find several others on the Internet.
Once you have selected one, it is in your interest to obtain as accurate as possible evidence of the inadequate speed.
The following conditions have a positive effect on the accuracy of the measurements:
The BIPT emphasises that even with all these tips in mind, there are still the limitations of the measuring device itself. For example, to measure a speed of 1 Gbps, the laptop must have a network card capable of achieving a speed of 1 Gbps. With more modern and/or expensive laptops, this is often possible already, but with older and/or cheaper models this may not be the case.
The recognised training centres are the following:
Does your signal fall away during mobile calls, but your Wi-Fi connection is good?
Consult your operator to know whether “Voice over Wi-Fi” (VoWiFi) is available. This allows you to make calls and send text messages without a mobile signal over the fixed Internet line.
When activated (in your device’s settings), your smartphone will be connected to the Wi-Fi network to make calls over Wi-Fi.
Orange
Proximus
Telenet/BASE
Where there is a continuous or regular significant difference between the actual speeds of the Internet access service and the speeds specified by the ISP in the contract.
Do not assume that you will get the speeds the operators advertise in their advertisements.
Fixed Internet service providers (ISPs) have to mention the minimum, maximum and generally available speeds in their contracts and on their websites as well.
A BIPT Decision defines how these values have to be interpreted concretely, taking into account the set-up of networks in Belgium:
The actual speeds shall be between the minimum and maximum speeds and preferably as close as possible to the generally available speed.