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  • ERGP press release: - 19th Plenary meeting

    News -
    ERGP - 19th Plenary meeting
  • The BIPT publishes the results of its new benchmarking study on the rates of telecommunications services in Belgium

    Publications › Press release -
    Consumers can make significant savings on their telecommunications bills by comparing the prices applied by the operators on besttariff.be.
  • National benchmarking of the telecommunications services rates in Belgium [Tariffs applied on 11 September 2020]

    Publications › Communication -
    The sixth edition of the national price benchmarking is taking family bundles for the first time into account through 4 new profiles.
  • FAQ

    The discounts are laid down in Article 38 of the Annex the Act of 13 June 2005 on electronic communications.

    Several hypotheses are summarised in the table below:

    Categories of beneficiaries Single discount for the installation Monthly discounts
      Fixed telephone connection Subscription fee Communications (fixed, bundle of the subscription fee operator) Total amount of discounts (max. per month)
    + 65 years, disabled, hearing-impaired persons, laryngectomee, military war blinded 50% of the standard price Fixed, Internet or bundle 40% (max. € 8.4) € 3.1* € 11.5
    Ssocial integration income receivers  / Internet : 40 %
    (max. € 8.4)
    € 3.1

    € 11.5 (if Internet)

    or € 3.1

    * NB: if you pay the subscription fee and the communications to two different operators, only the operator providing the communications grants a maximum discount of € 11.5 on the calls.

    If you think you meet the conditions to get the social tariff, you can submit your request to the operator of your choice (without attachments), via one of the contacts points.

    If it cannot be automatically established that you effectively meet the conditions, you will receive, after your request to the operator of your choice, a letter from BIPT asking you to send certain documents necessary for the administrative handling to the operator.

  • FAQ

    Fixed-term or permanent? 

    Check whether you have a permanent contract or not: this is also specified on your invoice.

    An operator is not allowed to charge anything for the termination of a contract

    • If you have a permanent contract;
    • If your fixed-term contract started at least six months ago.

     

    You have acquired an appliance by way of a conditional sale?

    Good to know: If you have acquired a free or bargain price appliance (e.g. a mobile phone or a tablet) from your operator, he can demand an extra compensation. Even if you have signed a fixed-term contract. Or if you do not cancel the contract before six months have passed.  

    That extra compensation must not exceed the residual value of the appliance. The residual value should be stated in a repayment table annexed to the contract. 

    If you look in that table at the month you are in you can see what extra compensation is due. 

    Example:

    You have entered into a 24 month contract. When you signed the contract, you “bought” the appliance for € 1.

    The repayment table annexed to the contract is shown below:  

    Month Residual value Month Residual value
    0 € 240 13 € 110
    1 € 230 14 € 100
    2 € 220 15 € 90
    3 € 210 16 € 80
    4 € 200 17 € 70
    5 € 190 18 € 60
    6 € 180 19 € 50
    7 € 170 20 € 40
    8 € 160 21 € 30
    9 € 150 22 € 20
    10 € 140 23 € 10
    11 € 130 24 € 0
    12      

    You decide to terminate the contract after 8 months: the operator can then ask a compensation of € 160.

    Each month the same amount should be subtracted from the residual value of that equipment. After 24 months an operator must not charge any compensation for the appliance anymore.

     

    Use of Easy Switch

    Please use the Easy Switch procedure if you want to switch bundles completely.

    The new operator will handle the entire transfer for you!

  • Spurred by e-commerce, the growth of the postal sector is speeding up

    Publications › Press release -
    The postal observatory of the BIPT reveals an acceleration of the growth of the postal market in terms of turnover to reach +4.7% in 2019. The parcel and express mail segment continues to grow rapidly with +15.7%, whereas the letter post volumes, with -7.2%, show their sharpest drop since 2010.
  • Withdrawal and recall of the iDance Audio BC100L karaoke (non-compliant power supply)

    Publications › Press release -
    Withdrawal and recall of the iDance Audio BC100L karaoke (non-compliant power supply) - Stop commercialising
  • Accessibility statement

    Pages
    This website partly complies with the WCAG (Web Content Accessibility Guidelines) standards 2.1 level AA. We are working to provide all users with an even more accessible version, and this as soon as possible.
  • The BIPT assigns the remaining 4G radio frequencies

    Publications › Press release -
    The BIPT has assigned the remaining 4G radio frequencies in the 2,6 GHz frequency band to Citymesh, who as the sole candidate made a valid and admissible bid.
  • FAQ

    The recognised training centres are the following:

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