Dispute settlement between operators

Since the coming into force of the Act of 31 July 2017, Article 4 of the Act of 17 January 2003 on appeals and disputes settling arising from the Act of 17 January 2003 on the status of the regulator of the Belgian postal and telecommunications sectors (hyperlink), as amended by the Act of 31 July 2017 pertaining to various provisions regarding electronic communications, vests BIPT with jurisdiction over the dispute settlement between operators which are brought before it and are within its remit. 

The settlement procedure of these disputes is laid down in the Royal Decree of 26 January 2018 establishing the procedure for dispute settlement referred to in Article 4 of the Act of 17 January 2003 on legal remedies and the conciliation of differences with reference to the Act of 17 January 2003 on the status of the regulator of the Belgian postal and telecommunications sectors.  

BIPT provides the operators with a request form for their convenience and to ensure an effective treatment by BIPT. However, the applicant is not obliged to use it. 

In order to respect confidentiality and business secrecy, the regulation lays down that the parties must provide a non-confidential version of their request, of their defence note or of any other submitted element. 

Requests may be submitted to BIPT by handing them in, via registered post with acknowledgement of receipt or qualified electronic registered delivery service. 

In order to enable BIPT to respect the deadlines for decision-making, and for procedural efficiency, the number of pages is limited to twenty-five for the request, five for the observations regarding admissibility and twenty for the defence note. Moreover, the annexes must be listed and limited to what is strictly necessary for a good examination of the dispute. 

Contact e-mail address: disputesettlement@bipt.be