BIPT imposes a fine on Orange and on SFR because the latter has failed to indicate the Internet volume used on its monthly fixed broadband Internet invoices

BIPT imposes a fine of 25,000 EUR on SFR and a fine of 10,000 EUR on Orange because they did not mention the volume of Internet data used on their monthly invoices for fixed broadband Internet.

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Telecom users’ perception: results of the annual survey (2017)

Based on the results of the annual consumer survey conducted by BIPT, users were rather satisfied with the services and prices offered. Users found it was sometimes difficult to compare prices and services and often knew nothing of the basic rights...

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Consumer protection: impact assessment of the rules in force

In 2016, BIPT conducted an impact assessment of the Belgian federal regulation regarding consumer protection in electronic communications law. The relevance, efficiency, effectiveness and consistency of the legislative and regulatory provisions in question...

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A study on e-commerce in Belgium

In order to get a clear insight into the situation of e-commerce in Belgium, BIPT has entrusted KPMG with a study aiming at mapping out the possible obstacles to the growth of e-commerce as regards parcel delivery. On the basis of existing studies,...

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The deadline for replying is 17 June 2017, included. Address: consultation.sg@bipt.be. The subject of the e-mail shall at least mention the reference "CONSULT-2017-B1”. The contact person is Philippe Appeldoorn 02 226 88 51).

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KMI/IRM and BIPT work together

The Royal Meteorological Institute of Belgium (KMI/IRM) and BIPT work together to detect radar interference. Radar images can be disturbed by transmitters that use the same frequency band as the radar (around 5 GHz). Those are often powerful Wi-Fi...

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Postal users want a high-standard service and are open to more modern postal applications

Furthermore postal users attach importance to a close-knit, carefully located network of access points (postal offices, postal points, red letterboxes).   Users are generally satisfied with the current postal network but less so with the...

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BIPT publishes the 2015 observatory of the postal services.

BIPT publishes the 2015 observatory of the postal services. Die in diesem Observatorium aufgeführten Indikatoren haben zum Zweck, die Marktstruktur für alle Interessierten im postalischen Bereich (Absender, Adressaten, Betreiber, verschiedene...

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Telecom users’ perception: results of the annual survey (2016)

BIPT publishes the results of its annual survey on the users’ perception of the Belgian electronic communications market. Even though consumers experience some problems regarding service quality, they are rather satisfied. The service quality...

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BEREC publishes guidelines on net neutrality

Today 30 August 2016, from 14.30 to 16.00 (CET), BEREC is holding a debriefing to launch the BEREC Guidelines on the Implementation by National Regulators of European Net Neutrality Rules where information on the outcome of the Public Consultation and...

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